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FAQ

A hardware wallet is a cryptocurrency wallet which stores the user’s private keys in a secure physical device in off-line and away from easy-to-hack computers or smartphones. For a full explanation on private keys, please go to ledger’s website: https://www.ledger.com/academy/crypto/where-are-my-coins/

Yes, we are an authorized reseller of Ledger and Trezor products and all of our products come directly from the manufacturer. Please visit our About Us  page for more information about authorized retailers.

Unless otherwise stated on the product page, most orders will be shipped out same or next business day, and take 1-2 business days to arrive with SF Express delivery.
 

Total Hong Kong delivery: 1-3  business days. 

Covid-19:  I certain circumstances, especially if customers live in further away, delivery times may take long but generally delays are only an additional 1-2 days.

For the security of our customers, we unfortunately cannot refund orders once they have been shipped out. We only sell brand new products that that been received directly from the manufacturer.

However, if you find your device to be faulty, there is a two year manufacturer warranty. Please contact the manufacturer’s support team and once a replacement is approved, we would be happy to process a replacement device. 

Getting Started

Ledger products comes with a set up guide in the box. For a full guide on how to set up your Ledger Nano S and Ledger X, please go to ledger’s website: https://www.ledger.com/start/

Trezor products comes with a set up guide in the box. For a full guide on how to set up your Trezor, please go to Trezor’s website:  https://wiki.trezor.io/Getting_started_in_5_steps

Have questions about your products? The solution to common questions and issues can be found on the manufacturer’s support pages. For more complex issues, they also have excellent technical experts you can open a support ticket with.

Ledger: https://support.ledger.com/

Trezor: https://trezor.io/support/

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